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Massage Client Behaviour
– What Bugs Us

Although massage therapists always try to give the best experience they can to all clients, they are only human. Some client behaviour can impact on the mood and general psyche of the therapist and you may be surprised at some of the things that may annoy your therapist. Most of these apply whether you are visiting a massage clinic or having a Sydney mobile massage.

Recently an online massage discussion talked about client behaviour that winds up therapists.

Open Eyes
Lying on your back with your eyes open is kind of freaky for us. It gives the impression that you are not relaxing and/or enjoying the massage. Some therapists commented that they were a little unnerved and felt like they were being watched.

“Helping Us”
When we move a particular part of your body such as a limb or leg, then we like to have the muscles relaxed and loose. If you are helping us by holding your arm or your head up then muscles will be contracting which we don’t want contracted.
However, some people can be too loose. To quote from one therapist:

what I refer to as “bobble heads”, there is a difference between relaxing your neck for me to work on it and letting it go completely limp so every time I touch it, you just bobble around.

Try to relax and switch off. Let the therapist do the work – that’s what your paying them for.

massage behaviourCutting it fine
Some people will arrive right on the designated appointment time (or a few minutes late) but then trundle off to the loo and spend 5-10 minutes there whilst the therapist paces up and down waiting for them. Massage therapy is a business so time is money and many therapists operate a tight schedule and cannot afford to run behind time.

However, there is one thing worse than going to the loo when you should be on the massage table and that is
….not going to the loo.

Some therapists describe situations when the client left it too late before using the bathroom……….

Not talking to us
If you are lying on the massage table and not enjoying aspects of the massage then talk to us and let us know. If you want more or less pressure, if you don’t particularly enjoy a stroke or technique, if the room is too warm or cold, if the music is bugging you then please tell us. Whilst some things may be outside of our control, we will endeavour to change what we can so that your massage can be as enjoyable and effective as possible for you.

Talking to us
This can vary from therapist to therapist but some therapists find it distracting if you are constantly talking. It can give the impression that you are not relaxing and not overly enjoying the bodywork.
However, it may be the case that you use your time on the table to wind down and you do this by talking and unloading.
If you want to talk and your therapist doesn’t then maybe it might be time for you to find a therapist who is more open to chatting and conversation during the massage.

Unreasonable expectations
A common theme amongst the discussion was that sometimes clients have unrealistic expectations about what we can do within the one session. If you expect me to release your calf muscles, increase your hamstring flexibility, cure your tennis elbow, address that nagging pain in your lower back, free up your shoulders, loosen a tight neck and get rid of the thumping headache you are suffering from, in one 60 minute session then, sorry, but you will be disappointed.
I’ll do what I can but if you require remedial or medical massages, I can generally only work on a couple of areas effectively with one hour.

Not letting us know what is happening with your health
If anything has happened with your health since we saw you last, please let us know. To quote from one response:

Another time an elderly lady said, while on the table and after saying, “no, no changes this week”, “oh yeah, I had a small stroke the other day”. Yeah…….the MT about had a small stroke…..

  
Other (irritating) behaviours described included:

  • Leaving phones on and talking during a session.
    Cracking knuckles during an entire session.
    Playing games on a phone.
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    Please be aware that these are personal comments from individual therapists and ultimately you are the paying customer. However, it might be worthwhile to have an appreciation of the massage from the therapists point of view.

    Why Does My Neck Hurt?

    Regardless of where a problem may originate in the body, the neck and shoulders are very often the manifestation of the issue.  This is true of both physical and emotional dysfunctions.

    On top of the cervical vertebrae is a large roundish object which is virtually always in motion in an attempt to stay balanced and to keep the eyes horizontal.   If this object, also known as the head, is well balanced on the vertebrae then the loads on the muscles of the neck and shoulders are relatively low.   However, physical disturbances all down the body to the feet can interfere with this dynamic leading to greater loads on and tension in the muscles.  For example, a shortening of calf muscles from, say, wearing high heels, tilts the pelvis forward which alters the curvature of the spine which will impact on how the head sits.

    In addition, our necks are always adjusting to any imbalances in our body.  If we sidebend to one side then there is a tendency for our neck to counteract this movement in order to keep our eyes level with the ground.

    Chickens are often used to demonstrate this to great effect!

    Our emotions often arise in our stomachs and we are all familiar with the sensation of butterflies or tightening in our bellies.  From there they will wind up again to our necks where the emotions can often be expressed in the form of tightening of the muscles of the neck and shoulders.  If this becomes a near constant state of tension then we can lose a degree of flexibility in our spine to create a bottleneck in the area.

      
    Furthermore the complicated movements and requirements on the cervical spine and muscles can lead to problems more easily than elsewhere in the body where there is more protection and less mobility demands.

    For these reasons, whenever you book in for a massage, then your therapist is likely to find restrictions and painful areas in your neck that you may not even have been aware of.  However, if you do present with a neck problem then it may very well be the case that your therapist could spend significant time working on parts of the body other than the neck if they consider that the root cause of the neck issues may not actually be with the neck.

    By Richard Lane


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